In today’s fast-paced digital world, innovation is no longer a luxury for hospitality businesses – it’s a necessity. The restaurant industry in the UK has witnessed a seismic shift over recent years, with technology redefining the customer experience. One standout development that continues to shape the future of dining is the widespread adoption of QR codes and contactless ordering systems.
Once a novelty, QR codes are now a central feature in many restaurants, cafes, bars, and pubs across the country. Their rise has been fuelled by changing customer expectations, a growing emphasis on safety and hygiene, and the need for efficient, scalable solutions in an increasingly competitive market.
In this blog post, we’ll explore how QR code menus and contactless ordering systems have become a game-changer for restaurants, enhance customer experience, improve operational efficiency, and contribute to increased revenue. Plus, we’ll dive into how your business can successfully implement these tools and stay ahead of the curve.
What Are QR Codes and Contactless Ordering?
A QR (Quick Response) code is a type of barcode that can be scanned using a smartphone camera. When scanned, it instantly redirects the user to a webpage or digital platform – typically a digital menu, online ordering interface, or payment gateway.
Contactless ordering refers to the process by which customers can browse menus, place orders, and even pay for their meals without needing physical menus, paper receipts, or interactions with staff. It often involves:
- Scanning a QR code at the table
- Accessing a restaurant’s digital menu
- Placing an order via mobile
- Paying online via card, mobile wallet or app
The Rise of QR Codes in the UK Hospitality Scene
The COVID-19 pandemic was undoubtedly the catalyst that brought QR codes for restaurants into the mainstream. With government regulations pushing for minimal contact and enhanced hygiene, the hospitality industry turned to technology for safer alternatives.
But what started as a temporary measure has become a long-term solution. In fact, research shows that over 80% of UK diners prefer digital menus and contactless ordering options in 2025, citing convenience, speed, and modern experience as key factors.
Why QR Codes and Contactless Ordering Are a Game-Changer
1. Enhanced Customer Experience
Today’s diners expect convenience, speed, and personalisation. QR codes deliver on all fronts. By simply scanning a code, customers can:
- Access a dynamic, up-to-date digital menu
- See photos, ingredients, and allergen information
- Place orders at their own pace
- Customise their meals easily
- Pay securely without waiting for the bill
This streamlined, user-friendly experience encourages repeat visits and positive online reviews.
2. Operational Efficiency for Staff
Running a busy restaurant is no small task. QR code ordering reduces pressure on front-of-house teams by:
- Minimising manual order taking
- Reducing errors from miscommunication
- Speeding up table turnover
- Allowing staff to focus more on hospitality and upselling
For smaller teams, it means doing more with fewer people – a crucial advantage during staffing shortages.
3. Increased Order Value and Upsells
Digital ordering platforms are great at suggestive selling. With strategic menu layouts, optional add-ons, and pop-up suggestions (like “Add a dessert?” or “Upgrade to large?”), average order values tend to rise. According to industry data, QR-based ordering can increase spend per head by up to 30%.
4. Real-Time Menu Management
QR codes link to a live menu. That means no more printing new menus when prices change or items sell out. Restaurants can instantly update dishes, run daily specials, promote seasonal offers, or flag items as out of stock – keeping everything current and accurate.
5. Improved Data Collection and Customer Insights
With contactless ordering, you can collect valuable data such as:
- Most ordered dishes
- Peak ordering times
- Customer preferences
- Email addresses and feedback
This data can feed into marketing strategies, loyalty programmes, and personalised promotions – turning first-time diners into loyal regulars.
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Common Concerns – And How to Overcome Them
“Not all our customers are tech-savvy.”
While it’s true that some diners may prefer traditional ordering, especially older guests, QR menus can co-exist with physical menus. Hybrid service models give customers the choice while still offering the benefits of contactless ordering for those who want it.
“We’re worried it’s impersonal.”
Contactless ordering doesn’t eliminate human interaction – it frees staff to deliver a more personalised experience. Without being tied up taking orders, servers can engage, recommend dishes, and ensure guests are well cared for.
“We already have an EPOS – do we need more tech?”
Many QR ordering systems integrate seamlessly with existing EPOS platforms, syncing orders directly to the kitchen. Some solutions also handle inventory management, staff rotas, and sales reporting, offering a full-suite solution for forward-thinking businesses.
How to Implement QR Code & Contactless Ordering in Your Restaurant
Step 1: Choose the Right Platform
Look for a solution that offers:
- Easy QR code generation
- Customisable digital menus
- Secure payment options
- Integration with your POS and kitchen printers
- Real-time reporting and analytics
- UK-based support and compliance
Popular platforms in the UK include OrderFor.co.uk, Yumpingo, ServeSafely, and Hungrrr.
Step 2: Design a Mobile-Friendly Menu
A poorly designed digital menu can frustrate users. Make sure yours is:
- Fast-loading and responsive
- Clear and easy to navigate
- Featuring high-quality food photos
- Including full descriptions and allergen information
- Promoting bestsellers and special offers
Step 3: Promote It Effectively
Make it easy and attractive for customers to use:
- Place QR codes on tables, walls, and windows
- Use branded table talkers or stickers
- Train staff to introduce it enthusiastically
- Offer a discount or free drink for first-time users
Step 4: Gather Feedback and Optimise
Encourage feedback and refine the experience:
- Monitor order patterns
- Test different menu layouts
- Add upsells where appropriate
- Keep the platform updated with seasonal changes
Use Case: How a UK Pub Chain Boosted Sales with QR Codes
One well-known pub group implemented contactless ordering during lockdown. Within six months, they saw:
- 42% increase in average order value
- 25% decrease in customer wait time
- Fewer order errors
- Increased satisfaction scores in post-visit surveys
Most importantly, they gained thousands of new customer emails for remarketing and loyalty campaigns.
The Future of Restaurant Technology
QR codes and contactless ordering are just the beginning. They’re part of a broader shift towards:
- Smart kitchen automation
- AI-powered recommendation engines
- Voice ordering assistants
- Data-driven loyalty schemes
Restaurants that embrace these tools early stand to reap the rewards of efficiency, customer loyalty, and competitive advantage.
Final Thoughts: Adapt Now, Thrive Tomorrow
The hospitality industry has changed – and it’s not going back. Diners now expect digital convenience, personalisation, and flexibility. QR codes and contactless ordering deliver all that and more.
Whether you’re a local bistro, trendy café, independent pub or multi-site operator, embracing this tech can streamline your operations, impress your guests, and boost your bottom line.
If you’re ready to future-proof your business and stand out in a crowded market, now’s the time to invest in contactless ordering solutions.
Ready to Get Started?
OrderFor.co.uk offers a simple, scalable, and customisable platform for QR code menus and contactless ordering in the UK. Whether you’re serving street food, craft beers, cocktails or cakes, we’ve got a solution that works for your business – and your customers.
👉 Want to see a demo?
👉 Need help integrating your menu?
👉 Have questions about pricing or features?
We’re here to help. Let’s build the future of hospitality together.
Frequently Asked Questions (FAQs)
1. Are QR code menus easy to set up?
Yes! Most platforms allow you to upload your menu, generate a QR code, and go live in minutes.
2. What if a customer doesn’t have a smartphone?
You can still offer traditional menus. QR codes are an addition, not a replacement.
3. Is contactless ordering safe and secure?
Absolutely. Payments are processed using PCI-compliant gateways, and no sensitive data is stored without consent.
4. Can I update my menu in real-time?
Yes – that’s one of the biggest advantages. You can remove sold-out items or run flash deals instantly.
5. How much does it cost?
Costs vary depending on features. OrderFor.co.uk, for example, offers flexible pricing with 0% commission options.
